Fortuna33 Privacy Policy – Your Data Protection

Fortuna33 ("we", "Platform", "fortuna33") takes the privacy of every user on our online gaming platform extremely seriously. As a platform operating in Malaysia and serving Malaysian players, we fully comply with the Personal Data Protection Act 2010 (PDPA) and all applicable related regulations.

This Privacy Policy ("Policy") transparently explains how we collect, use, disclose, and protect your personal information when you use the fortuna33 website, mobile app, and all related services. This Policy applies to all users regardless of whether you are creating a new account, using an existing account, or simply browsing our platform.

We believe transparency is the foundation of trust. As such, we do not use convoluted language or misleading terms in this document. What you read here is what we do — nothing more, nothing less.

We collect various types of information depending on how you interact with the fortuna33 platform. The following are the main categories of information we collect:

Information You Provide Directly:

• Registration information: full name, date of birth, phone number, email address, and username.
• Identity verification information (KYC): copies of your identity card, passport, or valid travel document, as well as a utility bill for address verification.
• Financial information: preferred deposit method details, bank account number (for withdrawal purposes), and transaction records.
• Support team communications: live chat conversation records, emails, and any feedback you provide.

Automatically Collected Information:

We only collect information that is strictly necessary to provide our services. We do not collect sensitive information such as health data, religious beliefs, or your political views.

Every piece of information we collect is used solely for legitimate and specific purposes. Here are the primary ways we use your data:

• Account management: Creating and maintaining your account, verifying your identity through the KYC process, and enabling secure login.
• Transaction processing: Processing your deposits and withdrawals securely and in a timely manner, and maintaining complete transaction records.
• Platform security: Detecting and preventing fraud, money laundering, multi-account usage, and any suspicious activity.
• Customer support: Responding to your inquiries, resolving complaints, and providing any necessary technical assistance.
• Responsible gaming: Monitoring your gameplay patterns to identify signs of problem gambling and provide timely assistance if needed.
• Marketing communications: Sending information about promotions, bonuses, and platform updates — only if you have agreed to receive them.
• Platform improvements: Analyzing usage patterns to improve the user experience and develop new features.
• Legal compliance: Fulfilling legal obligations, including anti-money laundering (AML) reporting requirements.

Fortuna33 does not sell, rent, or transfer your personal information to any third party for their own marketing or commercial purposes. However, there are limited situations where we need to share your information:

• Trusted service providers: We work with technology providers, payment processors, and KYC partners who assist us in operating the platform. All third parties are bound by strict confidentiality agreements and may only use your data for the specified purposes.
• Legal requirements: We will disclose the necessary information to authorities, regulatory bodies, or law enforcement institutions when required to do so by Malaysian law or a valid court order.
• Protection of our rights: We may disclose information to investigate fraud, prevent violations of our terms of use, or protect the rights and safety of other users and fortuna33.
• Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different Privacy Policy.

Your data security is fortuna33's highest priority. We continuously invest in the latest security infrastructure and technology to ensure your information is always protected. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with industry-grade SSL encryption, ensuring no third party can intercept or read your information.
• Stored data encryption: Sensitive data such as financial information and identity documents is stored in encrypted form on protected servers.
• Two-factor authentication (2FA): Users can enable 2FA to add an extra layer of security to their account, ensuring that only you can log in even if your password is compromised.
• 24/7 Monitoring: Our systems are continuously monitored by our security team to detect and respond to any threats or unusual activity in real time.
• Internal access controls: Only authorised personnel with a legitimate business need are permitted to access user data, and all access is logged and audited on a regular basis.
• Periodic penetration testing: We conduct regular security audits and penetration testing by third-party experts to identify and address any vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, it is important to remember that no security system is entirely perfect. We encourage you to also take protective measures on your end, such as using a strong password and not sharing your login credentials.

Fortuna33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

• Required cookies: These cookies are essential for the basic operation of the platform, including login authentication and session security. You cannot disable these cookies without affecting platform functionality.
• Preference cookies: Saving your settings such as language preference, display theme, and other personal settings so you do not need to reconfigure them each time you use the platform.
• Analytics cookies: Helping us understand how users interact with the platform, which pages are most popular, and where users encounter difficulties. This data is used to improve the platform overall.
• Security cookies: Used to detect suspicious activity, prevent fraud, and ensure that your session remains secure.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality or your experience on the fortuna33 platform.

As a fortuna33 user and as an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Fortuna33 retains your personal data only for as long as it is needed for the purposes stated in this Policy or as required by applicable law. The following are general guidelines for data retention periods:

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial transaction records: Stored for a minimum of 7 years after the transaction occurs, in line with Malaysia's anti-money laundering and tax legal requirements.
• KYC documents: Stored for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication logs: Stored for 2 years for service quality and complaint resolution purposes.
• Analytics and system log data: Typically stored for 12 months before being anonymised or deleted.

When data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymise it using industry-standard procedures.

Fortuna33 is a gaming platform dedicated to individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have collected personal data from someone under 18 years of age, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact us right away.

Fortuna33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology used, legal requirements, or other operational reasons.

When we make material changes to this Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notice to your registered email address at least 14 days before the changes take effect.
• Displaying clear notices on our platform about any changes made.

Continued use of the fortuna33 platform after any amendments take effect constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to help. There are several ways to reach us:

• Live Chat: The fastest way to get immediate help. Our team is available 24 hours a day, 7 days a week via the live chat button on the platform.
• Privacy Email: For more detailed privacy inquiries or formal requests regarding your rights, you may reach us by email at [email protected]

We aim to respond to all privacy-related inquiries within 3 working days. For official data rights requests, our response time is up to 30 working days as stated in section 7.

If you are not satisfied with how we handle your data or the response you receive, you have the right to file a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory body under applicable law.